Great Call - Products and Services

Products and Services

Jitterbug offers airtime on a month-to-month or prepaid basis. GreatCall, Jitterbug's parent company, is a Verizon MVNO.

Jitterbug offers two mobile phone models.

• The flagship model is the Jitterbug J, a flip (or clamshell) handset custom-built for the company by Samsung. The J phone has speakers with increased volume levels, hearing-aid compatibility and brighter screens with larger text than on most cell phones. It emits a dial tone when opened to simulate a landline phone's behavior. The menu system uses a question-based interface with keys labeled "YES" and "NO".

• The newest phone in the Great Call family is the Samsung R100 (Stunt), a "candybar" form model. The R100 phone provides the same service, without the unique features of the J phone.

Older Jitterbug models, such as the "The Jitterbug Dial" and "The Jitterbug One Touch" are still supported on the network, but not offered for sale to new customers.

GreatCall subscribers can reach a live US-based operator 24 hours a day. Operators greet customers by name when they call and are trained to connect calls, provide directory assistance and make changes and updates to customer phone number contact lists. Calls to an operator deduct minutes from the customer's monthly allowance. Subscribers can also reach a US-based customer service representative 24 hours a day for no charge for assistance with the phone use, billing questions, and technical support.

Jitterbug customers can also take advantage of additional services offered by GreatCall. These include:

• The Check-in call
• Medication Reminder
• LiveNurse
• Daily Health Tips
• The Wellness Call
• MyWorld