Performance
Unlike fellow open-access operator First Hull Trains, Grand Central did not previously release performance statistics and, because it is not a rail franchise holder, it was not obliged to do so. However, the latest performance statistics published by the ORR (Office for Rail Regulation) do include Grand Central. The Public Performance Measure (PPM) for the second quarter of 2010-2011 was 84.6%.
In its National Passenger Survey for Autumn 2009, Passenger Focus reported an overall passenger satisfaction rating of 95% for Grand Central - the second highest score in the survey. The highest score was for another open-access operator, Wrexham & Shropshire.
Grand Central has promised to give an immediate 50% refund to any passenger unable to find a seat at any time during the journey.
Read more about this topic: Grand Central Railway
Famous quotes containing the word performance:
“The audience is the most revered member of the theater. Without an audience there is no theater. Every technique learned by the actor, every curtain, every flat on the stage, every careful analysis by the director, every coordinated scene, is for the enjoyment of the audience. They are our guests, our evaluators, and the last spoke in the wheel which can then begin to roll. They make the performance meaningful.”
—Viola Spolin (b. 1911)
“Nobody can misunderstand a boy like his own mother.... Mothers at present can bring children into the world, but this performance is apt to mark the end of their capacities. They can’t even attend to the elementary animal requirements of their offspring. It is quite surprising how many children survive in spite of their mothers.”
—Norman Douglas (1868–1952)
“True balance requires assigning realistic performance expectations to each of our roles. True balance requires us to acknowledge that our performance in some areas is more important than in others. True balance demands that we determine what accomplishments give us honest satisfaction as well as what failures cause us intolerable grief.”
—Melinda M. Marshall (20th century)