Locations and Partnerships
Geek Squad "precincts" exist in all Best Buy stores in the United States, Puerto Rico, Canada, China, Netherlands and the United Kingdom. They offer in-home, online and remote/over the phone services.
Best Buy terminated its partnership with Office Depot in Orlando, Florida, where Geek Squad precincts were located in 10 Office Depot locations. The brand is also located in select FedEx Office locations. In October 2006, it was reported that Geek Squad would be launching in the United Kingdom in a joint 50-50 venture with Carphone Warehouse, where today it exists as both an onsite service and a remote repair service. It is now fully operational with onsite services in Greater London, the Home Counties, the South Coast and North West areas of England, and phone and remote repairs undertaken from Tulketh Mill in Preston (Lancashire).
Recently, Best Buy partnered up with online tech support provider SupportSpace to offer remote Virtual Agent services to its clients. SupportSpace was founded in 2006 and provides immediate online tech support services.
Carphone Warehouse and Best Buy's collaboration company, Best Buy Europe, that also own Phone House, has since also begun launching Geek Squad in Phone House stores. France, Germany, Netherlands, Sweden, Spain and Portugal all have Agents now. It's still in a startup phase in most of the countries.
Read more about this topic: Geek Squad