Cancellation of Jet Routes
Beginning mid-September 2011, Firefly has started discontinuing flights served by its Boeing 737 fleet which consist of 737-400 and 737-800 aircraft. It is understood that all Boeing 737 aircraft will be transferred to upcoming Sapphire Airlines. According to a Sun Daily report dated August 16, Firefly will become a full-service turboprop airline.
Firefly responded: "We are truly sorry for the inconvenience that has resulted from the recent route cancellations due to a business realignment exercise by our parent company, Malaysia Airlines. There are many questions over this and Malaysia Airlines will be releasing a statement to address your concerns in due course."
"Please rest assured that Firefly will take all necessary steps to minimise the disruption to you, valued passengers who have been impacted by the business realignment exercise. If you have any queries relating to your bookings with us, please write to us at customer_care@fireflyz.com.my with your booking confirmation number and flight details or call 603-7845 4543 for details."
"Once again, please accept our sincere apologies and we thank you for your patience, kind understanding and continued support."
Tour operators were reported to be fuming as well as their queries on flight cancellation were not answered by Firefly. According to a MAS official, it is likely that all 3 routes (JHB to KCH, KUL to KCH and KUL to SBW) will be terminated by end of October. Sarawak Tourism Federation (STF) Sibu chairman Frankie Ting said his customers had been advised to only purchase AirAsia tickets.
On 18 October, Malaysia Airlines has officially announced that Firefly will cease all jet routes by 4 December 2011. The last flight for Kuala Lumpur to Kuching and Kota Kinabalu is on 30 October while flights to Sibu and Sandakan will end on 4 December 2011. Firefly will continue to use its turboprop to operate short-haul routes from Subang and Penang while jet services will be taken over by Malaysia Airlines.
Read more about this topic: Firefly (airline)
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