Key Performance Indicators (KPIs)
In order to assess whether financial management for IT services has been successfully deployed, the following key performance indicators may be examined:
- do the predicted budgets match the actual expediture?
- has user behaviour changed to follow the corporate IT goals?
- are charges seen by users and customers to be simple, fair and in line with organisational goals?
- does the IT organisation provide the expected level of income/profit?
- does management feel more confident in their ability to predict costs in IT planning?
Read more about this topic: Financial Management For IT Services (ITSM)
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