EITM Architecture and Components
The centerpiece of the EITM architecture is a Unified Service Model delivered through a Configuration Management Database (CMDB) that is integrated with other IT management tools. The Unified Service Model provides a comprehensive view or blueprint into the IT services delivered to the business. As such, it incorporates information that defines the characteristics of that service, including asset and relationship details, but also service levels, prices, costs, quality, risks and exposures. EITM promotes that only with critical insights into IT services can IT organizations truly optimize capabilities across three key areas:
IT Governance - providing comprehensive service cost, quality and risk information so that the IT investment portfolio is balanced according to business strategy.
Business Service Management – relating detailed IT infrastructure configurations and performance metrics to business services so that operational activities are prioritized according to business impact and continuity is maintained.
Security Management - associating identities and security access rights to IT services in order to mitigate business risk and meet compliance and auditing requirements.
Read more about this topic: Enterprise IT Management
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