Encore Capital has launched an industry-first Consumer Bill of Rights, a document that codifies the company's commitment to conduct business ethically, engage in respectful and constructive dialogue with consumers, and play a positive role in consumers' financial recovery.
Key tenets of the Bill of Rights include:
- Contacting consumers in a timely and effective manner, resolving accounts quickly and honestly, and ensuring collection practices that promote settlement and preserve dignity;
- Establishing forgiveness and hardship guidelines, including the cessation of collection efforts when permanent hardship is demonstrated;
- Suspending interest or fees when a consumer is making timely payments on an established plan;
- Safeguarding consumer information;
- Implementing the fair and reasonable use of litigation to resolve an outstanding obligation, and seeking to avoid litigation whenever possible; and
- Committing to not resell defaulted consumer accounts in the normal course of business.
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—Thomas Jefferson (1743–1826)
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