Research
Emotional contagion may be involved in mob psychology crowd behaviors, like collective fear, disgust, or moral outrage, but also emotional interactions in smaller groups such as work negotiation, teaching and persuasion/propaganda contexts. It is also the phenomenon when a person (especially a child) appears distressed because another person is distressed, or happy because they are happy. The ability to transfer moods appears to be innate in humans. Emotional contagion and empathy have an interesting relationship; for without an ability to differentiate between personal and pre-personal experience (see individuation), they appear the same. In The Art of Loving, Erich Fromm explores the autonomy necessary for empathy which is not found in contagion. Fromm extolled the virtues of humans taking independent action and using reason to establish moral values rather than adhering to authoritarian moral values. Recognizing emotions and acknowledging their cause can be one way to avoid emotional contagion. Transfers of emotions have been studied in different situations and settings. Social and physiological causes are the two largest areas of research.
In addition to the social contexts discussed above, emotional contagion is a concept that has been studied within organizations. Schrock, Leaf, and Rohr (2008) discuss that organizations, like societies, have emotion cultures that consist of languages, rituals, and meaning systems, including rules about the feelings workers should, and should not, feel and display. They state that the concept of emotion culture is quite similar to the notion of "emotion climate" (p. 46), which has also been synonymously referred to as morale, organizational morale, and corporate morale. Furthermore, Worline, Wrzesniewski, and Rafaeli (2002) make mention that organizations have an overall "emotional capability" (p. 318), while McColl-Kennedy and Smith (2006) examine the concept of "emotional contagion" (p. 255) specifically in customer interactions. These terms are arguably all attempting to describe a similar phenomenon; each term is different from one another in subtle and somewhat indistinguishable ways. Future research might consider where and how the meanings of these terms intersect, as well as how they differ.
Read more about this topic: Emotional Contagion
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