Electronic Commerce Regulations 2002 - Obligations Imposed Upon The Seller

Obligations Imposed Upon The Seller

Before the contract is formed, the seller must state in a "clear, comprehensible and unambiguous manner" the technical step involved to place an order (contractual offer). Terms and conditions under which the contract is concluded must be made available to the consumer in a means capable of reproduction and storage. This does not apply to email, although the Consumer Protection (Distance Selling) Regulations 2000 may apply.

These rights can be expressly exempted, although ironically these regulations would apply to the exemption clause, as would the Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999.

Information that must be provided to the consumer.

  • Acknowledgement of the order by electronic means without undue delay, and information of how to amend any input errors made.

More information must be given under the Consumer Protection (Distance Selling) Regulations 2000.

Read more about this topic:  Electronic Commerce Regulations 2002

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