Electronic Business - Subsets

Subsets

Applications can be divided into three categories:

1. Internal business systems:
   • customer relationship management
   • enterprise resource planning
   • document management systems
   • human resources management
2. Enterprise communication and collaboration:
   • VoIP
   • content management system
   • e-mail
   • voice mail
   • Web conferencing
   • Digital work flows (or business process management)
3. electronic commerce - business-to-business electronic commerce (B2B) or business-to-consumer electronic commerce (B2C):
   • internet shop
   • supply chain management
   • online marketing
   • offline marketing