Consumer Response and Class Action
Much of the consumer anger results from feeling that the failure is not their fault, and that Canon is leaving the consumer to pay for the repair. The consumer is then left to have the unit sent back to them at their own cost or pay to have it repaired.
A Chicago law firm, Horwitz, Horwitz & Associates, filed a class action lawsuit in 2005. The law firm Girard Gibbs & De Bartolomeo LLP is investigating this camera error and may file a class-action lawsuit against Canon. A lawsuit was filed and dismissed in a court of law and the plaintiffs are appealing.
Read more about this topic: E18 Error
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