Impression Management
Impression management refers to work on maintaining the desired impression. It is composed of defensive and protective techniques. Defensive techniques are employed before an interaction starts and involve:
- Dramaturgical loyalty: work to keep the team members loyal to the team members and to the performance itself.
- Dramaturgical discipline: dedicating oneself to the performance but without losing oneself in it. Self-control, making sure one can play the part properly, rehearsal.
- Dramaturgical circumspection: minimizing risk by preparing for expected problems. Being careful to avoid situations where a mistake or a potential problem can occur, choosing the right audience, length and venue of performance.
Protective techniques are used once the interaction begins in order to cover mistakes. For example, relying on audience to use tact and overlook mistakes of the performers .
Read more about this topic: Dramaturgy (sociology)
Famous quotes containing the words impression and/or management:
“Though it is possible to utter words only with the intention to fulfill the will of God, it is very difficult not to think about the impression which they will produce on men and not to form them accordingly. But deeds you can do quite unknown to men, only for God. And such deeds are the greatest joy that a man can experience.”
—Leo Tolstoy (1828–1910)
“Why not draft executive and management brains to prepare and produce the equipment the $21-a-month draftee must use and forget this dollar-a-year tommyrot? Would we send an army into the field under a dollar-a-year General who had to be home Mondays, Wednesdays and Fridays?”
—Lyndon Baines Johnson (1908–1973)