Digital Reference - Chasing The Sun

Chasing The Sun

A collaboration between UK and Australian library services, entitled Chasing the Sun, has been initiated using QuestionPoint software so that an all-hours digital reference chat service can be offered. Targeted at health libraries where reference queries from health professionals could occur at any time of the day or night due to medical emergencies, the collaboration between the two countries means that someone will be on hand to field the query at any time. Although the UK libraries involved are currently based in England the programme may expand to other countries and health services if successful.

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