Understanding: Measurement and Metrics
The automated recording of a Digital Conversation establishes the analytical science of interaction at scale. As a person interacts with a Digital Conversation Service each Dialogue-Step is recorded verbatim with a date and time step. Anonymous recording of consumers usage provides aggregated emergent patterns without infringing Data Privacy.
This measurement, providing the aggregated performance of each Dialogue-Step, Pathway and Outcome provides the scientific basis for Demand-Sensing allowing behavioral data to become quantifiable.
Read more about this topic: Digital Conversation
Famous quotes containing the word measurement:
“That’s the great danger of sectarian opinions, they always accept the formulas of past events as useful for the measurement of future events and they never are, if you have high standards of accuracy.”
—John Dos Passos (1896–1970)