A dialog system or conversational agent (CA) is a computer system intended to converse with a human, with a coherent structure. Dialog systems have employed text, speech, graphics, haptics, gestures and other modes for communication on both the input and output channel.
What does and does not constitute a dialog system may be debatable. The typical GUI wizard does engage in some sort of dialog, but it includes very few of the common dialog system components, and dialog state is trivial.
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