Dialing Modes
In Call Centers there are several dialling modes depending on how the call is placed. 'Manual Dialing' refers to calls that are placed manually by an agent.
There are 4 different dialing modes depending on how software dialers selects the contacts that are going to be called and starts making the calls. Automated dialers such as VOCALCOM Hermes, Voicent, Noble Systems, Altitude Software Dialer, Avaya or Aspect can place calls using *preview*, *power*, auto dialing, or predictive dialing. The dialing modes are defined according to the campaign and type of business.
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Famous quotes containing the words dialing and/or modes:
“Although I will inherit darkness
I will keep dialing left to right.
I will struggle like a surgeon.
I will call quickly for the glare of the moon.
I will even dial milk.”
—Anne Sexton (1928–1974)
“Men and women are brothers and sisters; they are not of different species; and what need be obtained to know both, but to allow for different modes of education, for situation and constitution, or perhaps I should rather say, for habits, whether good or bad.”
—Samuel Richardson (1689–1761)