A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a variety of customer facing occupations, primarily in call centres and stores.
Customer service advisors interact with customers to provide answers to inquiries involving a company's product or services. Qualifications for advisors include good communication, problem-solving, and computer skills.
CSAs held about 2.2 million jobs in 2006 with the majority of them in the insurance and banking industries. Employment outlook is strong and expected to grow much faster than average than other occupations.
Although earnings may vary, the median hourly average for CSAs in May 2012 was $14.64.
Famous quotes containing the words customer and/or service:
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—Chinese proverb.
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