Customer Integrated System - Characteristics

Characteristics

Characteristics include:

• Streamline organization’s business processes
• Are at the very heart of every organization
• Are the new primary interface to customers
• Further decentralization of computing power in an organization by placing that power in the hands of the customers
• Empower the customers to process their own transactions anywhere at anytime
• Can reduce waiting line time and therefore improve overall customer satisfaction
• Allow for an organization to cut costs by reducing human resources expenditures