Customer experience systems are integrated business and operational support systems (BSS/OSS) that particularly address service providers’ mandate of focusing on the customer experience.
Read more about Customer Experience Systems: Systems Reflect New Customer Orientation, Customer Experience Systems Support Transformation
Famous quotes containing the words customer, experience and/or systems:
“A good customer should not change his shop, nor a good shop change its customers.”
—Chinese proverb.
“The act of birth is the first experience of anxiety, and thus the source and prototype of the affect of anxiety.”
—Sigmund Freud (1856–1939)
“Our little systems have their day;
They have their day and cease to be:
They are but broken lights of thee,
And thou, O Lord, art more than they.”
—Alfred Tennyson (1809–1892)