Reducing Customer Attrition
There are organizations that have developed international standards regarding recognition and sharing of global best practice in customer service in order to reduce customer attrition. The International Customer Service Institute has developed The International Customer Service Standard to strategically align organizations so they focus on delivering excellence in customer service, whilst at the same time providing recognition of success through a 3rd Party registration scheme.
Read more about this topic: Customer Attrition
Famous quotes containing the words reducing and/or customer:
“It is the American vice, the democratic disease which expresses its tyranny by reducing everything unique to the level of the herd.”
—Henry Miller (1891–1980)
“The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.”
—Ralph Waldo Emerson (1803–1882)