Reducing Customer Attrition
There are organizations that have developed international standards regarding recognition and sharing of global best practice in customer service in order to reduce customer attrition. The International Customer Service Institute has developed The International Customer Service Standard to strategically align organizations so they focus on delivering excellence in customer service, whilst at the same time providing recognition of success through a 3rd Party registration scheme.
Read more about this topic: Customer Attrition
Famous quotes containing the words reducing and/or customer:
“Single acts of tyranny may be ascribed to the accidental opinion of a day; but a series of oppressions ... too plainly prove a deliberate, systematical plan of reducing us to slavery.”
—Thomas Jefferson (1743–1826)
“The elements of success in this business do not differ from the elements of success in any other. Competition is keen and bitter. Advertising is as large an element as in any other business, and since the usual avenues of successful exploitation are closed to the profession, the adage that the best advertisement is a pleased customer is doubly true for this business.”
—Madeleine [Blair], U.S. prostitute and “madam.” Madeleine, ch. 5 (1919)