Training
In 2006, Crown’s training approach, called DP QuickStart, earned an Award of Excellence for Outstanding Instructional Product from the International Society for Performance Improvement (ISPI). Under the Demonstrated Performance (DP) instructional method, lift truck service technicians must show they have mastered one core skill needed to service an industrial lift truck before moving on to learn the next one. With DP QuickStart, which replaced lecture-based training sessions, technicians study and practice at their own pace while completing training modules.
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