Cost
There is no fee for individuals or small businesses when making a complaint to the Credit Ombudsman Service. Some complainants, in rare occasions, may have to pay a fee of which the COSL will advise prior to dealing with the complaint.
If after contacting the Member a consumer is not satisfied, or the dispute remains unresolved, a consumer can make a complaint to the Credit Ombudsman Service.
Once COSL have received a letter of dispute or a complaint form, COSL will contact a consumer to confirm whether COSL can consider the dispute. If COSL cannot assist, COSL may refer a consumer to another organisation that can.
If COSL can consider the dispute, COSL will send a copy of the complaint and accompanying documents to the Member concerned.
The Member must give a response to the complaint to COSL within 21 days of receiving the complaint. COSL will send a copy of the Member's response as soon as is practical.
Read more about this topic: Credit Ombudsman Service, Complaints Process
Famous quotes containing the word cost:
“One must always be aware, to notice—even though the cost of noticing is to become responsible.”
—Thylias Moss, African American poet. As quoted in the Wall Street Journal (May 12, 1994)
“Now that is the wisdom of a man, in every instance of his labor, to hitch his wagon to a star, and see his chore done by the gods themselves. That is the way we are strong, by borrowing the might of the elements. The forces of steam, gravity, galvanism, light, magnets, wind, fire, serve us day by day and cost us nothing.”
—Ralph Waldo Emerson (1803–1882)
“[M]y conception of liberty does not permit an individual citizen or a group of citizens to commit acts of depredation against nature in such a way as to harm their neighbors and especially to harm the future generations of Americans. If many years ago we had had the necessary knowledge, and especially the necessary willingness on the part of the Federal Government, we would have saved a sum, a sum of money which has cost the taxpayers of America two billion dollars.”
—Franklin D. Roosevelt (1882–1945)