Conversation Openers in Sales Settings
In sales settings, conversation openers often are used to probe the subject for information. Topic chosen are on 'safe ground' like 'the weather' or 'how was your journey to get here'. This information can then be used in attempts to counter objections.
This type of conversation opener is often referred to as small talk and is used to make both people in a conversation feel comfortable. The book Get Noticed by Marcus A Taylor and Rob Lawrence explains how mastering the art of small talk involves active listening, being up to date with current affairs as well as identifying common interests to develop the conversation
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Famous quotes containing the words conversation and/or sales:
“Let our conversation now be without precedent in fact or literature, each one speaking to the best of his ability the truth to the best of his knowledge.”
—Samuel Beckett (1906–1989)
“Make friends with the angels, who though invisible are always with you.... Often invoke them, constantly praise them, and make good use of their help and assistance in all your temporal and spiritual affairs.”
—St. Francis De Sales (1567–1622)