Services
Contact centres can also offer a number of different services. One of the most popular is the support or help desk, which regularly answers technical questions from customers and assists them using their equipment or software. Frequently, support desks are used by companies in the computing, telecommunications and consumer electronics industries.
Equally important are the customer service contact centres that answer specific queries relating to customer issues, in the banking and utility sectors these are frequently used to answer customer questions relating to their account or payments, this type of service may even be used to respond to customer complaints and undertake retention strategies for dissatisfied customers.
Finally there are contact centres that carry out sales and marketing activities; these can be performed through cold calling strategies and increasingly through live chat applications on company websites.
Read more about this topic: Contact Centre (business)
Famous quotes containing the word services:
“A good marriage ... is a sweet association in life: full of constancy, trust, and an infinite number of useful and solid services and mutual obligations.”
—Michel de Montaigne (1533–1592)
“Working women today are trying to achieve in the work world what men have achieved all along—but men have always had the help of a woman at home who took care of all the other details of living! Today the working woman is also that woman at home, and without support services in the workplace and a respect for the work women do within and outside the home, the attempt to do both is taking its toll—on women, on men, and on our children.”
—Jeanne Elium (20th century)
“Men will say that in supporting their wives, in furnishing them with houses and food and clothes, they are giving the women as much money as they could ever hope to earn by any other profession. I grant it; but between the independent wage-earner and the one who is given his keep for his services is the difference between the free-born and the chattel.”
—Elizabeth M. Gilmer (1861–1951)