Outsourced Contact Centres
Despite the recent criticisms of outsourced contact centres they are becoming an increasingly popular option for companies due to the fact that they allow companies to reduce their overheads in comparison to creating an in-house department to manage customer interaction.
Essentially outsourced opencontact centres can be successful if the agency is highly capable, can provide a professional service (to both the company and the customer) and is as dedicated to protecting the brand as someone in an in-house team would be.
There are a wide variety of companies that regularly utilise outsourced contact centre services. These companies are located in a range of different industry sectors and include Sky (British Sky Broadcasting) and Orange (telecommunications) in the telecommunications industry, Adidas in the sports and leisure sector, Audi in car manufacturing and even charities such as the RSPCA.
Read more about this topic: Contact Centre (business)
Famous quotes containing the words contact and/or centres:
“No contact with savage Indian tribes has ever daunted me more than the morning I spent with an old lady swathed in woolies who compared herself to a rotten herring encased in a block of ice.”
—Claude Lévi-Strauss (b. 1908)
“We all have—to put it as nicely as I can—our lower centres and our higher centres. Our lower centres act: they act with terrible power that sometimes destroys us; but they don’t talk.... Since the war the lower centres have become vocal. And the effect is that of an earthquake. For they speak truths that have never been spoken before—truths that the makers of our domestic institutions have tried to ignore.”
—George Bernard Shaw (1856–1950)