Hotels
Hotel concierge staff have their own professional association, called Les Clefs d'Or ("The Golden Keys"). It was formed in France in October 1929. It now reaches over 3000 members in over 40 countries. Members can be distinguished by the gold keys they display on their lapels.
In hotels, a concierge assists guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc.), procurement of tickets to special events and assisting with various travel arrangements and tours of local attractions. In upscale establishments, a concierge is often expected to "achieve the impossible", dealing with any request a guest may have, no matter how strange, relying on an extensive list of contacts with local merchants and service providers.
Read more about this topic: Concierge
Famous quotes containing the word hotels:
“Towns are full of people, houses full of tenants, hotels full of guests, trains full of travelers, cafés full of customers, parks full of promenaders, consulting-rooms of famous doctors full of patients, theatres full of spectators, and beaches full of bathers. What previously was, in general, no problem, now begins to be an everyday one, namely, to find room.”
—José Ortega Y Gasset (1883–1955)
“Switzerland is a small, steep country, much more up and down than sideways, and is all stuck over with large brown hotels built on the cuckoo clock style of architecture.”
—Ernest Hemingway (1899–1961)
“Of course great hotels have always been social ideas, flawless mirrors to the particular societies they service.”
—Joan Didion (b. 1935)