Future Developments
Currently, some scholars and practitioners are experimenting with other measurement methods and further refinements of the definition for satisfaction and user satisfaction. Others are replacing structured questionnaires by unstructured ones, where the respondent is asked simply to write down or dictate all the factors about a system which either satisfies or dissatisfies them. One problem with this approach, however, is that the instruments tend not to yield quantitative results, making comparisons and statistical analysis difficult. Also, if scholars cannot agree on the precise meaning of the term satisfaction, respondents will be highly unlikely to respond consistently to such instruments. Some newer instruments contain a mix of structured and unstructured items.
Read more about this topic: Computer User Satisfaction
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