United Kingdom
In the United Kingdom, CSM is an appointment held by Warrant Officers Class 2 (WO2) in the British Army and Royal Marines (and previously by Quartermaster Sergeants in the Royal Marines).
A CSM, BSM or SSM is generally addressed as "Sir" or "Ma'am" by subordinates, or "Sergeant Major". However, a cavalry SSM is often addressed as "Mr (surname)" by officers, and as "Mr (surname), Sir" by his subordinates, with the salutation "Sergeant Major" being reserved for Staff Sergeants. Typically for the British Army, protocol can vary widely between units, creating a minefield for outsiders, new recruits, and soldiers serving outside their parent regiments.
The most famous fictional examples are perhaps Battery Sergeant Major Tudor Brynne 'Shut Up' Williams, portrayed by Windsor Davies in the 1970s sitcom It Ain't Half Hot Mum and Company Sergeant Major Percival Bullimore and Company Sergeant Major Claude Snudge played by William Hartnell and Bill Fraser, respectively, in the 1958-63, Granada television comedy series, The Army Game.
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Read more about this topic: Company Sergeant Major
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