Customer Support Policy
When the problem became known in the early 1990s, PDO offered to replace any discs thus affected if supplied with the defective disc and proof of purchase, and pledged to re-press new CDs until the year 2015 if a customer notices the corrosion problem. However, after a change of ownership, PDO (now EDC - Entertainment Distribution Company) discontinued its helpline in 2006, and defective CDs are now no longer replaced by the manufacturer, even though some of the affected record labels continue to offer replacement compact discs.
Customers owning bronzed CDs should therefore attempt to contact the respective record company or its national distributor.
Read more about this topic: Compact Disc Bronzing
Famous quotes containing the words customer, support and/or policy:
“The elements of success in this business do not differ from the elements of success in any other. Competition is keen and bitter. Advertising is as large an element as in any other business, and since the usual avenues of successful exploitation are closed to the profession, the adage that the best advertisement is a pleased customer is doubly true for this business.”
—Madeleine [Blair], U.S. prostitute and “madam.” Madeleine, ch. 5 (1919)
“Every winter the liquid and trembling surface of the pond, which was so sensitive to every breath, and reflected every light and shadow, becomes solid to the depth of a foot or a foot and a half, so that it will support the heaviest teams, and perchance the snow covers it to an equal depth, and it is not to be distinguished from any level field. Like the marmots in the surrounding hills, it closes its eyelids and becomes dormant for three months or more.”
—Henry David Thoreau (1817–1862)
“Letting a hundred flowers blossom and a hundred schools of thought contend is the policy for promoting the progress of the arts and the sciences and a flourishing culture in our land.”
—Mao Zedong (1893–1976)