Customer Support Policy
When the problem became known in the early 1990s, PDO offered to replace any discs thus affected if supplied with the defective disc and proof of purchase, and pledged to re-press new CDs until the year 2015 if a customer notices the corrosion problem. However, after a change of ownership, PDO (now EDC - Entertainment Distribution Company) discontinued its helpline in 2006, and defective CDs are now no longer replaced by the manufacturer, even though some of the affected record labels continue to offer replacement compact discs.
Customers owning bronzed CDs should therefore attempt to contact the respective record company or its national distributor.
Read more about this topic: Compact Disc Bronzing
Famous quotes containing the words customer, support and/or policy:
“A good customer should not change his shop, nor a good shop change its customers.”
—Chinese proverb.
“Have a sense of piety ever on your mind, and be ever mindful that this is subject to no change, but will last you as long as life and support you in death. Elevate your soul by prayer and by contemplation without mystical enthusiasm.”
—James Boswell (1740–1795)
“’Tis our true policy to steer clear of permanent alliances with any portion of the foreign world.”
—George Washington (1732–1799)