Customer Support Policy
When the problem became known in the early 1990s, PDO offered to replace any discs thus affected if supplied with the defective disc and proof of purchase, and pledged to re-press new CDs until the year 2015 if a customer notices the corrosion problem. However, after a change of ownership, PDO (now EDC - Entertainment Distribution Company) discontinued its helpline in 2006, and defective CDs are now no longer replaced by the manufacturer, even though some of the affected record labels continue to offer replacement compact discs.
Customers owning bronzed CDs should therefore attempt to contact the respective record company or its national distributor.
Read more about this topic: Compact Disc Bronzing
Famous quotes containing the words customer, support and/or policy:
“The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.”
—Ralph Waldo Emerson (1803–1882)
“I make this direct statement to the American people that there is far less chance of the United States getting into war, if we do all we can now to support the nations defending themselves against attack by the Axis than if we acquiesce in their defeat, submit tamely to an Axis victory, and wait our turn to be the object of attack in another war later on.”
—Franklin D. Roosevelt (1882–1945)
“Mr. Wiggam, I want you to change the policy of The Clarion. I want you to write a story I should have written myself long ago. I want you to tell the people of San Francisco that no city can exist without law and order. Write a story about that flag, write about what verifies and brings a promise of life, liberty, and the pursuit of happiness. There are some people in this town who don’t seem to know that. Let The Clarion tell them.”
—Ben Hecht (1893–1964)