Customer Support Policy
When the problem became known in the early 1990s, PDO offered to replace any discs thus affected if supplied with the defective disc and proof of purchase, and pledged to re-press new CDs until the year 2015 if a customer notices the corrosion problem. However, after a change of ownership, PDO (now EDC - Entertainment Distribution Company) discontinued its helpline in 2006, and defective CDs are now no longer replaced by the manufacturer, even though some of the affected record labels continue to offer replacement compact discs.
Customers owning bronzed CDs should therefore attempt to contact the respective record company or its national distributor.
Read more about this topic: Compact Disc Bronzing
Famous quotes containing the words customer, support and/or policy:
“The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.”
—Ralph Waldo Emerson (1803–1882)
“She isn’t harassed. She’s busy, and it’s glamorous to be busy. Indeed, the image of the on- the-go working mother is very like the glamorous image of the busy top executive. The scarcity of the working mother’s time seems like the scarcity of the top executive’s time.... The analogy between the busy working mother and the busy top executive obscures the wage gap between them at work, and their different amounts of backstage support at home.”
—Arlie Hochschild (20th century)
“Will mankind never learn that policy is not morality,—that it never secures any moral right, but considers merely what is expedient? chooses the available candidate,—who is invariably the devil,—and what right have his constituents to be surprised, because the devil does not behave like an angel of light? What is wanted is men, not of policy, but of probity,—who recognize a higher law than the Constitution, or the decision of the majority.”
—Henry David Thoreau (1817–1862)