Customer Support Policy
When the problem became known in the early 1990s, PDO offered to replace any discs thus affected if supplied with the defective disc and proof of purchase, and pledged to re-press new CDs until the year 2015 if a customer notices the corrosion problem. However, after a change of ownership, PDO (now EDC - Entertainment Distribution Company) discontinued its helpline in 2006, and defective CDs are now no longer replaced by the manufacturer, even though some of the affected record labels continue to offer replacement compact discs.
Customers owning bronzed CDs should therefore attempt to contact the respective record company or its national distributor.
Read more about this topic: Compact Disc Bronzing
Famous quotes containing the words customer, support and/or policy:
“A good customer should not change his shop, nor a good shop change its customers.”
—Chinese proverb.
“To suppose such a thing possible as a society, in which men, who are able and willing to work, cannot support their families, and ought, with a great part of the women, to be compelled to lead a life of celibacy, for fear of having children to be starved; to suppose such a thing possible is monstrous.”
—William Cobbett (1762–1835)
“Carlyle said “a lie cannot live.” It shows that he did not know how to tell them. If I had taken out a life policy on this one the premiums would have bankrupted me ages ago.”
—Mark Twain [Samuel Langhorne Clemens] (1835–1910)