Duties
The community manager holds several duties:
1. Absorbers the emotional temperature of the community in order to monitor health, satisfaction, and engagement;
2. Watches over threads, customers and ideas;
3. Announces new features and accomplishments of the company and the customers;
4. Routes requests about the organization to the right people;
5. Transforms the noisiness of the community into data that is beneficial for the customers and for the company;
6. Provides one-to-one attention to customers with issues that need to be solved;
7. Is a master of forums, social networks, YouTube, webcasts, and other media channels;
8. Keeps track of the vibrations from the community, Twitter, Facebook and other sources to sense the slightest disturbances in the company-customer continuum.
Read more about this topic: Community Manager
Famous quotes containing the word duties:
“Men are to be guided only by their self-interests. Good government is a good balancing of these; and, except a keen eye and appetite for self-interest, requires no virtue in any quarter. To both parties it is emphatically a machine: to the discontented, a “taxing- machine;” to the contented, a “machine for securing property.” Its duties and its faults are not those of a father, but of an active parish-constable.”
—Thomas Carlyle (1795–1881)
“You have begot me, bred me, loved me. I
Return those duties back as are right fit,
Obey you, love you, and most honor you.”
—William Shakespeare (1564–1616)
“The moment we indulge our affections, the earth is metamorphosed; there is no winter and no night; all tragedies, all ennuis, vanish,—all duties even.”
—Ralph Waldo Emerson (1803–1882)