Duties
The community manager holds several duties:
1. Absorbers the emotional temperature of the community in order to monitor health, satisfaction, and engagement;
2. Watches over threads, customers and ideas;
3. Announces new features and accomplishments of the company and the customers;
4. Routes requests about the organization to the right people;
5. Transforms the noisiness of the community into data that is beneficial for the customers and for the company;
6. Provides one-to-one attention to customers with issues that need to be solved;
7. Is a master of forums, social networks, YouTube, webcasts, and other media channels;
8. Keeps track of the vibrations from the community, Twitter, Facebook and other sources to sense the slightest disturbances in the company-customer continuum.
Read more about this topic: Community Manager
Famous quotes containing the word duties:
“So didst thou travel on life’s common way,
In cheerful godliness; and yet thy heart
The lowliest duties on herself did lay.”
—William Wordsworth (1770–1850)
“If property had simply pleasures, we could stand it; but its duties make it unbearable. In the interest of the rich we must get rid of it.”
—Oscar Wilde (1854–1900)
“What between the duties expected of one during one’s lifetime, and the duties exacted from one after one’s death, land has ceased to be either a profit or a pleasure. It gives one position, and prevents one from keeping it up. That’s all that can be said about land.”
—Oscar Wilde (1854–1900)