Duties
The community manager holds several duties:
1. Absorbers the emotional temperature of the community in order to monitor health, satisfaction, and engagement;
2. Watches over threads, customers and ideas;
3. Announces new features and accomplishments of the company and the customers;
4. Routes requests about the organization to the right people;
5. Transforms the noisiness of the community into data that is beneficial for the customers and for the company;
6. Provides one-to-one attention to customers with issues that need to be solved;
7. Is a master of forums, social networks, YouTube, webcasts, and other media channels;
8. Keeps track of the vibrations from the community, Twitter, Facebook and other sources to sense the slightest disturbances in the company-customer continuum.
Read more about this topic: Community Manager
Famous quotes containing the word duties:
“The moment we indulge our affections, the earth is metamorphosed; there is no winter and no night; all tragedies, all ennuis, vanish,—all duties even.”
—Ralph Waldo Emerson (1803–1882)
“If property had simply pleasures, we could stand it; but its duties make it unbearable. In the interest of the rich we must get rid of it.”
—Oscar Wilde (1854–1900)
“The Fountaine of parents duties is Love....Great reason there is why this affection should be fast fixed towards their children. For great is that paine, cost, and care, which parents must undergoe for their children. But if love be in them, no paine, paines, cost or care will seeme too much.”
—William Gouge (20th century)