Duties
The community manager holds several duties:
1. Absorbers the emotional temperature of the community in order to monitor health, satisfaction, and engagement;
2. Watches over threads, customers and ideas;
3. Announces new features and accomplishments of the company and the customers;
4. Routes requests about the organization to the right people;
5. Transforms the noisiness of the community into data that is beneficial for the customers and for the company;
6. Provides one-to-one attention to customers with issues that need to be solved;
7. Is a master of forums, social networks, YouTube, webcasts, and other media channels;
8. Keeps track of the vibrations from the community, Twitter, Facebook and other sources to sense the slightest disturbances in the company-customer continuum.
Read more about this topic: Community Manager
Famous quotes containing the word duties:
“He is asleep. He knows no longer the fatigue of the work of deciding, the work to finish. He sleeps, he has no longer to strain, to force himself, to require of himself that which he cannot do. He no longer bears the cross of that interior life which proscribes rest, distraction, weaknesshe sleeps and thinks no longer, he has no more duties or chores, no, no, and I, old and tired, oh! I envy that he sleeps and will soon die.”
—Albert Camus (1913–1960)
“Ethics and religion differ herein; that the one is the system of human duties commencing from man; the other, from God. Religion includes the personality of God; Ethics does not.”
—Ralph Waldo Emerson (1803–1882)
“The traditional husband/father has always made choices concerning career, life-styles, values, and directions for the whole family, but he generally had another person on the team—called a wife. And his duties were always clear: Bring home the bacon and take out the garbage.”
—Donna N. Douglass (20th century)