Other Case Studies
Giles has also looked at the actions and attitudes in the public's interaction with police officers, using accommodation theory. Relational and identity aspects of this theory help to illustrate the interaction patterns that exist between the public and the police in the various situations in which these interaction take place. This study looked at both the accommodation patterns of the officers and the public with whom they were dealing.
In this case of policemen and accommodation, it is important for men and women of the force to find a stable balance between accommodating (displaying care, empathy, respect etc.,) and keeping a firm stance of authority. Studies show that the public believes policemen, overall, should work on being more community oriented and accommodating to all of its citizens, not only to reduce tension, anxiety, and stress, but to build trust and satisfaction between both parties. There are current, as well as up-and-coming community-based police programs to give citizens a more "informal," "down to earth," view of their commanding officers. However, even with all of these accommodations being made, it is necessary for there to remain an understanding of the higher power, so that in the case in life-threatening situations, men and women of the police force can continue to actively and effectively uphold society
Read more about this topic: Communication Accommodation Theory
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