In Service Businesses
A command center enables the real-time visibility and management of an entire service operation. Similar to an air traffic control center, a command center allows organizations to view the status of global service calls, service technicians, and service parts on a single screen. In addition, customer commitments or service level agreements (SLAs) that have been made can also be programmed into the command center and monitored to ensure all are met and customers are satisfied.
A command center is well suited for industries where coordinating field service (people, equipment, parts, and tools) is critical.
- Example: Intel's (TM) security Command Center
- Example: Dell's Enterprise Command Center
- Example: NASA's Mission Control Houston Command Center for Space Shuttle and ISS
War rooms can also be used for defining strategies, or driving business intelligence efforts
Read more about this topic: Command Center
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