Business Applications
CQ or C-IQ (Collaborative IQ or Collaborative Intelligence) measures the collaborative effectiveness of a group, which can be greater or less than the aggregate knowledge and capability possessed by individual group members. Collaborative intelligence is a measure of capacity of a group, whether small and co-located or large and distributed, to innovate, solve problems, and achieve new discoveries. The classic work of Irving Janis on Groupthink (how committees degenerate to the lowest common denominator) has more recently been countered by James Surowiecki in his study The Wisdom of Crowds.
A new generation of tools to support collaborative intelligence is poised to evolve from crowdsourcing platforms, recommender systems, and evolutionary computation. Existing tools to facilitate group problem-solving include collaborative groupware, such as Google+, Confluence, JIRA, Skype, NetMeeting, WebEx, and synchronous conferencing technologies such as instant messaging, online chat and shared white boards, which are complemented by asynchronous messaging like electronic mail, threaded, moderated discussion forums, web logs, and group Wikis. Managing the Intelligent Enterprise relies on these tools, as well as methods for group member interaction; promotion of creative thinking; group membership feedback; quality control and peer review; and a documented group memory or knowledge base. As groups work together, they develop a shared memory, which is accessible through the collaborative artifacts created by the group, including meeting minutes, transcripts from threaded discussions, and drawings. The shared memory (group memory) is also accessible through the memories of group members; current interest focuses on how technology can support and augment the effectiveness of shared past memory and capacity for future problem-solving. Metaknowledge characterizes how knowledge content interacts with its knowledge context in cross-disciplinary, multi-institutional, or global distributed collaboration.
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“The art which we may call generally art of the wayside, as opposed to that which is the business of men’s lives, is, in the best sense of the word, Grotesque.”
—John Ruskin (1819–1900)