The Benefits or Outcome
The Charter makes it very clear that the services are their right and not a favour from the local government functionaries. The increasing demand for time bound services by the public may lead to qualitative improvement in services. The Charter will help the local body to evaluate the delivery of services annually and make necessary improvements in service delivery. The creation of The Charter will bring professionalism in to local government services and will help the services reach the less privileged class of people increasingly. The State of Kerala is showing a way to improve the service delivery in local government through creation of citizens charter.
Read more about this topic: Citizens Charter In Local Governments In Kerala
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