Process of Preparation
Immediately after the constitution of the local government, following a general Election, the local government shall, as soon as possible but not later than a period of six months therefrom, meet, discuss and decide as to whatever services the local government can make available to the Citizens, the conditions a Citizen shall have to fulfill for getting such a service and the time limit to make available the service. Before taking a decision to publish the Citizens charter, the local government should seek the views of the Secretary of the local body, other Officers concerned and consider the factors like availability of Officials, sufficiency of fund etc. to provide time bound services as offered in the citizens charter. The local governments should, simultaneously, determine, the procedure of providing service, the quality and the fee leviable for the service if it is a paid one. It should be examined whether the service so offered to be rendered time bound shall be one that come within the ambit of the jurisdiction of the local government. The services offered by various institutions under the control of the local government shouldl also be included in the citizens charter. The Charter should be prepared and published in the prescribed. The application form for obtaining the services should be made available to the people cost free or by collecting the actual cost.
Read more about this topic: Citizens Charter In Local Governments In Kerala
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