Performance
Chiltern is considered one of the best operators in Britain, with Public Performance Measure (PPM) regularly over 90% during the past 5 years. Chiltern is the only operating company to have achieved over 95% performance over 12 months. Chiltern's PPM is measured on stricter conditions than its long-distance rivals, such as Virgin Trains, as Chiltern has a 5-minute window for performance while others have a 10-minute window.
The latest performance figures, published by the ORR (Office of Rail Regulation), rate Chiltern Railways as one of the most punctual train operating companies in the UK at 93.0% (PPM) and 94.0% (MAA) as of the fourth quarter of financial year 2010-11.
A new timetable introduced on 4 September 2011, combined with significant disruption caused by engineering work, has caused a negative reaction from the customers of the local line. A petition to have the service reviewed has begun and articles highlighting the plight of commuters have appeared in the press.
Read more about this topic: Chiltern Railways
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