Performance
Chiltern is considered one of the best operators in Britain, with Public Performance Measure (PPM) regularly over 90% during the past 5 years. Chiltern is the only operating company to have achieved over 95% performance over 12 months. Chiltern's PPM is measured on stricter conditions than its long-distance rivals, such as Virgin Trains, as Chiltern has a 5-minute window for performance while others have a 10-minute window.
The latest performance figures, published by the ORR (Office of Rail Regulation), rate Chiltern Railways as one of the most punctual train operating companies in the UK at 93.0% (PPM) and 94.0% (MAA) as of the fourth quarter of financial year 2010-11.
A new timetable introduced on 4 September 2011, combined with significant disruption caused by engineering work, has caused a negative reaction from the customers of the local line. A petition to have the service reviewed has begun and articles highlighting the plight of commuters have appeared in the press.
Read more about this topic: Chiltern Railways
Famous quotes containing the word performance:
“What avails it that you are a Christian, if you are not purer than the heathen, if you deny yourself no more, if you are not more religious? I know of many systems of religion esteemed heathenish whose precepts fill the reader with shame, and provoke him to new endeavors, though it be to the performance of rites merely.”
—Henry David Thoreau (1817–1862)
“The way to go to the circus, however, is with someone who has seen perhaps one theatrical performance before in his life and that in the High School hall.... The scales of sophistication are struck from your eyes and you see in the circus a gathering of men and women who are able to do things as a matter of course which you couldn’t do if your life depended on it.”
—Robert Benchley (1889–1945)
“Tennis is more than just a sport. It’s an art, like the ballet. Or like a performance in the theater. When I step on the court I feel like Anna Pavlova. Or like Adelina Patti. Or even like Sarah Bernhardt. I see the footlights in front of me. I hear the whisperings of the audience. I feel an icy shudder. Win or die! Now or never! It’s the crisis of my life.”
—Bill Tilden (1893–1953)