Performance
Chiltern is considered one of the best operators in Britain, with Public Performance Measure (PPM) regularly over 90% during the past 5 years. Chiltern is the only operating company to have achieved over 95% performance over 12 months. Chiltern's PPM is measured on stricter conditions than its long-distance rivals, such as Virgin Trains, as Chiltern has a 5-minute window for performance while others have a 10-minute window.
The latest performance figures, published by the ORR (Office of Rail Regulation), rate Chiltern Railways as one of the most punctual train operating companies in the UK at 93.0% (PPM) and 94.0% (MAA) as of the fourth quarter of financial year 2010-11.
A new timetable introduced on 4 September 2011, combined with significant disruption caused by engineering work, has caused a negative reaction from the customers of the local line. A petition to have the service reviewed has begun and articles highlighting the plight of commuters have appeared in the press.
Read more about this topic: Chiltern Railways
Famous quotes containing the word performance:
“The way to go to the circus, however, is with someone who has seen perhaps one theatrical performance before in his life and that in the High School hall.... The scales of sophistication are struck from your eyes and you see in the circus a gathering of men and women who are able to do things as a matter of course which you couldn’t do if your life depended on it.”
—Robert Benchley (1889–1945)
“Nobody can misunderstand a boy like his own mother.... Mothers at present can bring children into the world, but this performance is apt to mark the end of their capacities. They can’t even attend to the elementary animal requirements of their offspring. It is quite surprising how many children survive in spite of their mothers.”
—Norman Douglas (1868–1952)
“Having an identity at work separate from an identity at home means that the work role can help absorb some of the emotional shock of domestic distress. Even a mediocre performance at the office can help a person repair self-esteem damaged in domestic battles.”
—Faye J. Crosby (20th century)