Customer Complaints
Checker Book Publishing Group currently has an F rating from the Better Business Bureau. Cited reasons for this rating include a "failure to respond to 4 complaints filed against business" and "3 serious complaints filed against business". The BBB defines a serious complaint as one that indicates "a significant ethical failure by the business" or "a material failure with regard to the business’ products/services that resulted in significant consumer injury".
According to Checker, many of these complaints are due to the split from Diamond Comic Distribution Inc., in which Diamond had shown a rapidly deteriorating capability to process inbound projects and publications which resulted in nothing less than a complete inability to sell Checker product.
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Famous quotes containing the words customer and/or complaints:
“The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.”
—Ralph Waldo Emerson (1803–1882)
“A strange age of the world this, when empires, kingdoms, and republics come a-begging to a private man’s door, and utter their complaints at his elbow! I cannot take up a newspaper but I find that some wretched government or other, hard pushed and on its last legs, is interceding with me, the reader, to vote for it.”
—Henry David Thoreau (1817–1862)