CCU Delivery - Software Configuration Management

Software Configuration Management

The Software Configuration Management system, is a system at the vendor’s site which keeps track of the configurations at the customer site. By storing this in a system the vendor will be able to give the customer particular service when it needs a new product. In the software configuration management system information about the products used by the customer, the version of these products, as well as which updates are already being done, is stored. In some cases it is possible that the vendor did some modifications to the product particularly for this customer. This will also have to be stored in the system. Also there needs to be configuration data, some generic information about the configuration the customer is using. For example what operating platform the customer uses for its software. What also should be stored in this system is information about the feedback that the vendor gets from the customer. This includes bug reports, product usage data, error reports and usage questions. More information about this feedback can be found in the CCU phase activation and usage.

By storing all this information the vendor can determine the customer needs very precisely whenever a customer requests a product or an update. As already stated the vendor can also easily inform the customer about some adaptations the customer needs to make to its configuration in order to let the product function properly. Another advantage of storing this information in a system is that it will ease the process of online delivery. The checking of the configuration needs and constraints can all be done automatically when a customer does a request.