Example
An example of a successful application of the CCU method can be found at Exact Software (ES). ES is a manufacturer of accounting and enterprise resource planning software based in the Netherlands. ES has combined Product Data Management (PDM), Customer Relationship Management (CRM) and Software Configuration Management (SCM) in order to maintain the configuration at the customer site in a better and less complex way. ES has a module in its CRM software that contains all contracts of each customer. This is linked to their PDM system. Every contract corresponds to files that can be downloaded for a new version or update of a previous version. In the delivery phase this means that the customers are able to obtain all the products through an online connection. So ES sells contracts (licenses) and stores them into their CRM system, the delivery of the actual products can be done by the customers themselves completely automated requiring little effort. The PDM system is on its turn linked to the SCM system which keeps track of the configurations the customers are using. In the delivery phase this means that ES is able to automatically determine the customer needs whenever a customer does a request.
Read more about this topic: CCU Delivery
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“Our intellect is not the most subtle, the most powerful, the most appropriate, instrument for revealing the truth. It is life that, little by little, example by example, permits us to see that what is most important to our heart, or to our mind, is learned not by reasoning but through other agencies. Then it is that the intellect, observing their superiority, abdicates its control to them upon reasoned grounds and agrees to become their collaborator and lackey.”
—Marcel Proust (1871–1922)