Carsharing - How IT Works

How It Works

The technology of CSOs varies enormously, from simple manual systems using key boxes and log books to increasingly complex computer-based systems (e.g. partially automated and fully automated systems) with supporting software packages that handle a growing array of back office functions. The simplest CSOs have only one or two pick-up points, but more advanced systems allow cars to be picked up and dropped off at any available public parking space within a designated operating area.

While differing markedly in their objectives, size, business models, levels of ambition, technology and target markets, these programs do share many features. The more established operations usually require a check of past driving records and a monthly or annual fee in order to become a member. The cost and maximum time a car may be used also varies.

To make a reservation, one can either make a reservation online, by phone, or by text messages depending on the company’s flexibility. Then the company usually asks all the necessary information such as:

• What time will the car be needed?
• How long will the car be in use?
• Where would you like to pick up the car?
• What type of car is preferred?

There is a higher chance of availability the earlier the reservation is. If a reservation is cancelled however, one may still be charged.

Once the reservations are completed and confirmed, the car will then be delivered at the time and place scheduled. There will be a small card reader mounted on the windshield. Once the customer places their membership card on the reader, it will use what is called blink technology to activate the time and unlock the car. The reader will not work until it is time for that specific reservation. The keys can then be found somewhere inside the car such as the glove compartment. Depending on the company, the customer may be provided with a key to a lock box that contains the ignition key itself. Once the customer is set, they are off to their next destination.

Although members are often responsible for cleaning the car and filling up the tank when low, the car sharing company is generally responsible for the long-term maintenance of the vehicles. Members have to make sure that when they are finished, the car is ready for the next user to move on.