Advantages of Using Call Whisper
Because Call Whisper settings are specific to a particular non-geographic telephone number, the feature can allow the called party to identify which telephone number the caller has dialed. For instance, ten separate numbers can all be routing their inbound calls to a single destination number. However, each of the ten numbers could have their own customised Call Whisper message on them relating to the nature of the call i.e. the function of the number that has been dialed. Therefore, the agent answering will know the number that has been dialed and thus the appropriate way to answer the call.
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