A call transfer is a telecommunications mechanism that enables a user to relocate an existing telephone call to another phone or attendant console, using a transfer button or a switchhook flash and dialing the required location. The transferred call is either announced or unannounced.
If the transferred call is announced, the desired party/extension is notified of the impending transfer. This is typically done by putting the caller on hold and dialing the desired party/extension; they are then notified and, if they choose to accept the call, it is transferred over to them. Other terms commonly used for an announced transfer include "attended","consult", "full-consult", "supervised" and "conference" transfer.
On the other hand, an unannounced transfer is self-explanatory: it is transferred without notifying the desired party/extension of the impending call. It is simply transferred to their line by way of a "transfer" key on the operator's phone or by keying in a string of digits which achieves the same function. Other terms commonly used for an unannounced transfer include "unsupervised" and "blind". Unsupervised call transfer can be either warm or cold - depending on moment when B-leg is disconnected. See also Call forwarding
Famous quotes containing the words call and/or transfer:
“A name pronounced is the recognition of the individual to whom it belongs. He who can pronounce my name aright, he can call me, and is entitled to my love and service.”
—Henry David Thoreau (1817–1862)
“No sociologist ... should think himself too good, even in his old age, to make tens of thousands of quite trivial computations in his head and perhaps for months at a time. One cannot with impunity try to transfer this task entirely to mechanical assistants if one wishes to figure something, even though the final result is often small indeed.”
—Max Weber (1864–1920)