Organizational Ombuds Practitioners' Research
A 2009 study published by International Ombudsman Association in the Journal of the International Ombudsman Association suggests that—in reality—there are dozens of reasons why people do not act on the spot or come forward in the workplace when they see behavior they consider unacceptable.
The most important reasons cited for not acting were: the fear of loss of important relationships in and out of the workplace, and a fear of "bad consequences." There also were many reasons given by people who did act on the spot or come forward to authorities.
This practitioners' study suggests that the "bystander effect" can be studied and analyzed in a much broader fashion. The broader view includes not just a) what bystanders do in singular emergencies, b) helping strangers in need, when c) there are (or are not) other people around. The reactions of bystanders can also be analyzed a) when the bystanders perceive any of a wide variety of unacceptable behavior over time, b) they are within an organizational context, and c) with people whom they know. The practitioners' study reported many reasons why some bystanders within organizations do not act or report unacceptable behavior. The study also suggests that bystander behavior is, in fact, often helpful, in terms of acting on the spot to help,and reporting unacceptable behavior (and emergencies and people in need.) The ombuds practitioners' study suggests that what bystanders will do in real situations is actually very complex, reflecting views of the context and their managers (and relevant organizational structures if any) and also many personal reasons.
In support of the idea that some bystanders do indeed act responsibly, there is an important 2010 article about a survey of investigators funded by the US National Institutes of Health that shows that informal intervention by peers and bystanders can interrupt or remedy unacceptable scientific behavior. See Gerald Koocher and Patricia Keith-Spiegel's "Peers Nip Misconduct in the Bud" (July 22, 2010) Nature 466, 438-440 How Do Researchers Respond to Perceived Scientific Wrongdoing? Overview, Method and Survey Results.
Read more about this topic: Bystander Effect
Famous quotes containing the word research:
“Feeling that you have to be the perfect parent places a tremendous and completely unnecessary burden on you. If we’ve learned anything from the past half-century’s research on child development, it’s that children are remarkably resilient. You can make lots of mistakes and still wind up with great kids.”
—Lawrence Kutner (20th century)