Business triage is a decision making system that provides a framework for business decision making, outcome goal prioritization, and resource allocation in many business environments. Business triage involves categorizing desired outcomes and goals and the processes that support them based on their relative importance to achieving a stated measurable goal or outcome. Using the same triage categories employed by military medical and disaster medical services, business processes are categorized as essential/critical (red) important/urgent (yellow), or optional/supportive (green).
In a business triage model, resources are allocated based on the outcome/goal and process category/rank, with resources first dedicated to red, then yellow, and finally green categories. In the event that resources become limited, resources are first withheld from green, then yellow categories. Resources are only withheld from red categories if failure to achieve outcomes/goals is acceptable.
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