Service Management
Service Management is a generic activity which didn't originate from the IT industry, and therefore is much bigger and more widely applied than IT Service Management or Business Service Management. BSM and ITSM can be considered as applications of Service Management in a specific context.
IT departments and IT Service Providers may only deliver IT Services, but could also be providers of Business Services.
Read more about this topic: Business Service Management
Famous quotes containing the words service and/or management:
“We too are ashes as we watch and hear
The psalm, the sorrow, and the simple praise
Of one whose promised thoughts of other days
Were such as ours, but now wholly destroyed,
The service record of his youth wiped out,
His dream dispersed by shot, must disappear.”
—Karl Shapiro (b. 1913)
“The management of fertility is one of the most important functions of adulthood.”
—Germaine Greer (b. 1939)