Business Service Management - Service Management

Service Management

Service Management is a generic activity which didn't originate from the IT industry, and therefore is much bigger and more widely applied than IT Service Management or Business Service Management. BSM and ITSM can be considered as applications of Service Management in a specific context.

IT departments and IT Service Providers may only deliver IT Services, but could also be providers of Business Services.

Read more about this topic:  Business Service Management

Famous quotes containing the words service and/or management:

    I can counterfeit the deep tragedian,
    Speak, and look back, and pry on every side,
    Tremble and start at wagging of a straw,
    Intending deep suspicion. Ghastly looks
    Are at my service like enforced smiles,
    And both are ready in their offices
    At any time to grace my stratagems.
    William Shakespeare (1564–1616)

    No officer should be required or permitted to take part in the management of political organizations, caucuses, conventions, or election campaigns. Their right to vote and to express their views on public questions, either orally or through the press, is not denied, provided it does not interfere with the discharge of their official duties. No assessment for political purposes on officers or subordinates should be allowed.
    Rutherford Birchard Hayes (1822–1893)