Service Management
Service Management is a generic activity which didn't originate from the IT industry, and therefore is much bigger and more widely applied than IT Service Management or Business Service Management. BSM and ITSM can be considered as applications of Service Management in a specific context.
IT departments and IT Service Providers may only deliver IT Services, but could also be providers of Business Services.
Read more about this topic: Business Service Management
Famous quotes containing the words service and/or management:
“I can counterfeit the deep tragedian,
Speak, and look back, and pry on every side,
Tremble and start at wagging of a straw,
Intending deep suspicion. Ghastly looks
Are at my service like enforced smiles,
And both are ready in their offices
At any time to grace my stratagems.”
—William Shakespeare (1564–1616)
“People have described me as a “management bishop” but I say to my critics, “Jesus was a management expert too.””
—George Carey (b. 1935)