Key Features
One of the most visible features of BAM solutions is the presentation of information on dashboards that contain key performance indicators (KPIs) used to provide assurance and visibility of activity and performance. This information is used by technical and business operations to provide visibility, measurement, and assurance of key business activities. It is also exploited by event correlation to detect and warn of impending problems.
Although BAM systems usually use a computer dashboard display to present data, BAM is distinct from the dashboards used by business intelligence (BI) insofar as events are processed in real-time or near real-time and pushed to the dashboard in BAM systems, whereas BI dashboards refresh at predetermined intervals by polling or querying databases. Depending on the refresh interval selected, BAM and BI dashboards can be similar or vary widely.
Some BAM solutions additionally provide trouble notification functions, which allows them to interact automatically with the trouble ticket system. For example, whole groups of people can be sent e-mails, voice or text messages, according to the nature of the problem. Automated problem solving, where feasible, can correct and restart failed processes.
Read more about this topic: Business Activity Monitoring
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