Operations
The company has its head office in central London, with main UK contact centres in Staines and Salford Quays. There are also offices in Brighton (Bupa International), Leeds (Bupa Care Services), and Harlow (Bupa Home Healthcare) in the UK, Adelaide, Brisbane, Sydney and Melbourne in Australia (Bupa Australia and Bupa Aged Care Australia), New Delhi (Max Bupa), Madrid (Sanitas), Boston (Health Dialog), Beijing (Bupa China), Hong Kong (Bupa Asia), Jedda (Bupa Arabia), Bangkok (Bupa Thailand), and Miami (Bupa Latin America).
Bupa Ireland was set up in 1996 and eventually had 300 employees in Fermoy, Co Cork and 475,000 members - a 22% share of the Irish market. In 2006 it announced its intention to close in response to the Irish Government's policy of risk equalisation. In 2007 the business was bought by the Quinn Group and traded as Quinn Healthcare. Since 2012 it has been trading as Laya Healthcare.
The firm also owns several healthcare companies overseas including Spain's largest healthcare company, Sanitas, and acquired ihi Danmark and Amedex (Miami, US) in September 2005. In November 2006, it acquired Clinovia, now known as Bupa Home Healthcare,in a move that gave Bupa new opportunities in out of hospital care. In December 2007, it purchased DCA Agedcare Group in Australia and New Zealand, making it a leading player in these markets. Also in December 2007, it announced the purchase of Health Dialog, a provider of chronic condition management and "shared decision making" services.
In 2007, the company announced plans to sell its UK hospitals to Spire Healthcare.
During 2008, the firm acquired the London-based Cromwell Hospital flagship hospital to provide healthcare to its members and other private patients including medical tourists from outside the UK. Approval was given for the merger between Bupa's Australian arm (which, prior to the merger, comprised HBA and Mutual Community) and insurance group MBF. The merger created Australia's second largest private health insurance group. On 1 December 2008, Clinovia's name was changed to Bupa Home Healthcare.
The firm has entered the Indian health insurance market through a joint venture with the local conglomerate, Max India, called Max Bupa Health Insurance Limited.
In October 2010 the firm sold Bupa Health Assurance to Resolution Limited, and it has been rebranded as part of Friends Life.
In the end of the 2012 Bupa acquired largest private health care network in Poland - Lux Med for 400 million Euro from private equity fund Mid Europa Partners.
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