ARS Architecture
ARS main component is the AR Server, that execute the workflow rules and performs the main tasks. AR Server is accompanied by a set of services like Atrium Integration Engine or the Email engine that complete the server functionality of the system.
Clients can connect to AR Servers to allow user interaction. The most common clients are:
- BMC Remedy User - Used to submit, modify, and search records. Currently discontinued, but still used for version 7.5 and previous.
- BMC Remedy Developer Studio - Development utility for ARS versions 7.x and up. Based on the Eclipse IDE
- BMC Remedy Mid-Tier - Web based user client. The mid-tier is the most commonly used client, allowing user to connect and execute remedy applications from a browser.
- BMC Remedy Import - Used to import data in to system.
- BMC Remedy Alert - Used to send instant notifications to users.
Apart from these, the system has gained popularity with many third party vendors, who have developed utilities that could be considered as external clients, for serving various different kinds of purposes such as reporting, application fine tuning, messaging, etc.
Read more about this topic: BMC Remedy Action Request System
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