An automated online assistant is a program that uses artificial intelligence to provide customer service or other assistance on a website. Such an assistant may basically consist of a dialog system, an avatar, as well an expert system to provide specific expertise to the user.
Automated online assistants have the ability to provide customer service during 24 hours a day and 7 days a week, and may, at least, be a complement to customer service by humans. One report estimated that an automated online assistant produced a 30% decrease in the work-load for a human-provided call centre.
Famous quotes containing the word automated:
“Nature is a self-made machine, more perfectly automated than any automated machine. To create something in the image of nature is to create a machine, and it was by learning the inner working of nature that man became a builder of machines.”
—Eric Hoffer (1902–1983)