Attendant Console - System Management

System Management

In larger PBXs the attendant console may also be used to perform certain administrative tasks. Smaller systems may have all programming of the phone system done from the attendant console. As the attendant typically knows more about the phone system than other users, the attendant console may be used to alert users to a problem with the phone system. As an example should a Definity ECS PBX have a problem, such as a hardware failure, it may activate an alarm light on the console so the attendant can call for repair.

Trunk groups may also be assigned a button with an indicator light so the attendant can monitor their use. If nearly all of the trunks in a trunk group are in use, the light illuminates. The attendant may push the button forcing all calls that would normally use the trunk to be routed to the attendant console, thus allowing the attendant to decide how to ration the remaining free trunks.

Some users buy PC-based software that integrates to the PBX to streamline operations, from providers including Fidelus Technologies, Amcom Software, Inc. and Scantalk, Inc.